AllergyTech.com: Customer Service.


AllergyTech.com: Customer Service

By Placing the order through the web site Allergytech.com or over the phone Customer agrees on the Terms and Conditions of our Company's Polices listed below

InTech Marketing company expressly disclaims all responsibilities for possible consequential damages or incidental losses caused by use of the products sold directly or indirectly through this or other web sites owned and operated by InTech Marketing company. All claims (if any) should be addressed to the manufacturers of the products directly.

Warranty Repair, Replacement

Shipping Options

Sales Tax, Other Charges.

Privacy Statement

Your Privacy is Our Priority!
We Guarantee! At no conditions the personal information you provide in your Order Form, Shopping Cart, over the phone or via the Fax will be accessible to a third party (person or company). To ensure that your personal information is safe while in transit over the Internet, the Shopping Cart and Order Forms are secured with SSL (Secure Socket Layer) certificate. All information sent through the Secure Shopping Cart or Secure Order Form is encrypted while in transit over the Internet. This makes it extremely difficult for a third party to de-scramble this information and ensures than only intended party will be able to decrypt and read your information.

Pricing Policy

Prices are Subject to Change without Prior Notice!
All orders are processed in CANADIAN currency at the official exchange rate on entry date. The charges for the products purchased from this web site will appear in your credit card statement under our company's name INTECH MARKETING. At no conditions our company will be responsible for any service charges or fees of any kind imposed by your financial institution in connection with these transactions.

Tracking Order

To track your order shipped by UPS first, obtain the UPS tracking number. Those customers who placed the order on-line, selected the delivery service by UPS and provided correct email address, receive the automatic Notification of shipment along with the UPS Tracking number on the same day the order is shipped out. The UPS tracking # can be used to track the shipment every step of the way. To track the shipment please use the TRACK option in the UPS web site at the address: http://www.ups.com You may also send a request for UPS Tracking number via email sales@allergytech.com

Return, Refund.

The merchandise purchased from or through InTech Marketing can be returned back for a refund within 30 days from the date of purchase (Invoice). The merchandise should be returned in full with all applicable accessories and materials (filters, User Manual, etc.). The product should be returned in the original condition (no scratches, damages) and in the complete original manufacturer's packaging. The product has to be sent back insured with sufficient postage and the Return Authorization number. No returns will be accepted without the Return Authorization (RA#) number. To obtain a Return Authorization (RA) number you have to download the Letter - Request for RA #.
Click here to download the Letter in .doc (document) format
click here to download the Letter in .pdf (Acrobat Reader) format.
Read the letter carefully, sign it and fax to us at a toll free number 1-888-324-9907 or 905-469-2861. The RA # will be emailed to you promptly upon receiving your signed letter via fax. To avoid the extra charged in transit we strongly encourage our customers to send the products back to our company by Postal Service.
If the merchandise is shipped by UPS or FedEx couriers, in the shipping waybill the shipper should check the box "Bill Duty, Tax and Shipping Charges to Shipper". The shipping box and the shipping documents should be clearly marked with "Canadian Goods Return" and the RA # Number.
All free items (bonuses) included with the purchase (if any) should accompany any return. Otherwise, the regular sale price of these items will be deducted from the amount of refund. The returned merchandise is a subject to inspection for possible damages in transit or other problems. If no damages or problems found, the refund is issued within a week since arrival of the shipment. All applicable shipping and handling charges related to the shipment of the merchandise to the customer and back such as: freight, brokerage, etc. (if any) are not refundable and will be deducted from the amount of credit.
This policy applies to all the merchandise sold through our web sites including those advertised with the shipping and handling charges included in the purchase price - Free Shipping." The shipment may be refused and no credit will be issued if any of the conditions above is not met.

Special conditions:

Replacement Filters
The replacement filters are disposable items. Once unsealed and installed into the unit, they are deemed to be exactly as ordered and suitable for the purposes for which they were sold. And unless provided otherwise, the filters cannot be returned back for a refund or exchange under this Guarantee, regardless of the number of days or even hours they were used. Therefore, it is important to make sure that you're ordering the correct replacement filters for your unit. We strongly encourage you to contact our company for help if you're not completely sure.

AllerAir Air Purifiers
AllerAir units that are returned back within 30 days of delivery date are subject to an additional 25% restocking fee. The restocking fee represents the cost of the replacement filters which are disposed of. The filters do not need to be returned. This is a part of the guarantee that when a machine is shipped out to a customer, all filters are brand new and have never been used in a previous environment.
The AllerAir products can be returned to one of two warehouses located in:
- Champlain, NY for US customers,
- Montreal, QC for Canadian customers.

Austin Air Purifiers
All Austin Air air purifiers that are returned within 30 days of delivery date are subject to an additional $ 25 restocking fee. The restocking fee represents the disposal cost of the replacement filters. This is part of the guarantee that when a machine is shipped out to a customer, all filters are brand new and have never been used in a previous environment.

AirPura Air Purifiers
AirPura air purifiers that are returned within 30 days of delivery date are subject to an additional 25 % restocking fee. The restocking fee represents the disposal cost of the replacement filters. This is part of the guarantee that when a machine is shipped out to a customer, all filters are brand new and have never been used in a previous environment.

Please note, as a result of the recent changes in the policies of the credit card processing companies, the credit card processing fees (may vary depending on the card) are not refundable and will be deducted from the amount of refund.

Order Cancellation Policy.

The Order can be canceled at no charge in the following situations.
1. Request for cancellation is received on the same day the order was placed before 4:00 P.M. Eastern Time.
2. Request for cancellation of orders for Backordered, Out of Stock or Discontinued merchandise.
Request for cancellation should be sent to us in writing via Email sales@allergytech.com. Write Cancel Order # (order number) in the Subject Line. You may also Fax your request for cancellation at 905-469-2861.
Under no circumstances the order can be cancelled after it's shipped out. If you wish to return the product, please see the guidelines for Return Policy above.
Important Notice!
Customers who refuse the shipments of their orders are subject to the following charges and fees:
- Shipping charges both ways.
- Brokerage fees (if any).
- 5 % processing fees (credit card processing fees).
- restocking fees (if applicable).

Damaged Products.

The merchandise damaged in transit and timely reported to our company and the carrier is replaced with new one at no extra cost to the customer.
Do not throw away the packaging or any part of it unless you're completely sure that the merchandise is problem-free and you're not going to return it back for a refund!
Important Notice:
Carefully inspect the merchandise upon arrival for possible damages or defects. If the problem found, call us at our toll free # 1-888-324-9907 and the UPS at a toll free number1-800-742-5877 immediately to report the problem.
The damaged merchandise should be reported not later than within 24 hours after receiving the shipment. The merchandise is considered to be in good order and free from defects if no problems are reported within this time frame. Then, give us a call at our toll free # 1-888-324-9907 or EMail for further instructions.

Warranty Repair, Replacement.

All problems with the product (except for the damages in transit) should be addressed to the manufacturer of the product directly. According to the manufacturer's warranty, if the problem found, the product is repaired or replaced by the manufacturer free of charge at manufacturer's options according to the terms and conditions, and within the duration period of the manufacturer's limited warranty. The warranty statement and the phone number of manufacturer's customer service can be found in the User Manual coming with the product. The defective product should be delivered or sent with sufficient protection and postage to the address indicated in the User Manual.
The Austin Air, AirPura and AllerAir products should be sent to the closest manufacturer's warehouse.
To get the address and the phone number of the closest Bionaire service center please dial: in the USA and Canada 1-800-253-2764.

Shipping Options.

We offer a wide choice of shipping options by UPS, US Postal Service and Canada Post.
To get the delivery options available, the delivery charges, the time in transit and the total for your product selection add the item to the shopping cart, enter your destination Zip / Postal Code and press Go button. All products to our US customers are shipped from the warehouses located in primarily in the USA and Canada.
All products to our Canadian customers are shipped from the warehouses located in Canada.
All products shipped to US customers from Canada go duty free (under NAFTA).
There are no brokerage or other fees on all products shipped to the USA under $200 US value (approx. $ 200 CAD)! In no case InTech Marketing company will be responsible for any charges such as UPS brokerage fees, disbursement fees, etc. or US government charges that may apply to the high value shipments to the USA from Canada.
All shipments that require the Address Correction or redirection of the shipment are subject to $ 7.00 US Address Correction Fees (apply to customer's credit card account).
Important Notice!
Customers who refuse the shipment of are subject to the following charges and fees:
- Shipping charges both ways.
- Brokerage fees (if any).
- 5 % Credit Card processing fees
- Restocking fees (if applicable).

Sales Tax. Other Charges.

There are no Sales Tax for all US and overseas customers!
Canadian customers are subject to 7 % GST;
Ontario customers add additional 8 % PST.
Atlantic Provinces are subject to 15% harmonized taxes.
All the merchandise is shipped completely prepaid - freight and brokerage (if any).
Overseas customers! The shipment could be a subject for customs duties or other government charges according the laws of your country.
In no case our company will be responsible for any charges imposed by your bank or other financial institutions in connection with the payment for the merchandise purchased from our company.
Disputing the Charges.
We use all means possible to make it clear to our customers who they're dealing with. Our company's name InTech Marketing is clearly displayed in every web page of our web site and mentioned in the confirmation email (receipt) sent in reply to your order. The label and the Invoice included in the shipping box bear our company's name, logo, address and the phone number. In case the dispute occurs we'll take all steps possible to contact the customers and resolve the matter.
We reserve the right to take the legal action through the Collection Agencies, Government Authorities, Credit Bureau, Small Claims Court, etc. against the customers who refuse to cooperate in resolving the dispute.
The person initiated the dispute that requires legal action will be held responsible for all the legal fees and extra charges related to the dispute. The information on those customers will be forwarded to the government authorities. Note "Credit Card Fraud" affecting your credit records will be posted.